Return and Refund Policy

Return and Replacement Policy:

We have a 5-day return policy, allowing customers to request a return within 5 days of receiving the item. For live plant replacement claims, customers are required to provide an uncut unboxing video on the day of delivery.

To qualify for a return, the item must remain unused, in its original condition, with tags, and in the original packaging. Additionally, a valid receipt or proof of purchase is necessary.

Damages and Defective Items:

Customers are urged to inspect their orders upon receipt and promptly notify us in the event of a defective or damaged item, or if an incorrect product is received. This allows us to promptly address the issue by either providing a replacement or issuing a refund, tailored to the specific circumstances.

Refund Process:

Upon receipt and inspection of the returned item, we will promptly notify customers regarding the approval status of their refund. Approved refunds will be processed automatically to the original payment method. It is important to note that the processing and posting of the refund by the bank or credit card company may require additional time.